Terms & Conditions

Access to and use of the CADD NINE STORES’ website (the ‘Website’) is subject to the following terms and conditions.  By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice.  You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us at info@cadd9stores.com


CADD NINE STORES has used its best endeavors to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. CADD NINE STORES does not represent or warrant the accuracy or completeness of the Content and does not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colors of products as displayed on this Website may not constitute an accurate depiction of the true color of the item.

To the extent permitted by law, CADD NINES STORES directors, employees, agents and contractors exclude all liability for any consequential, indirect or incidental loss or for any loss of profits, income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the Content, whether or not it’s caused by any negligent act or oversight on our part or by CADD NINE STORES related corporations.


CADD NINE STORES does not guarantee the security of using this site or any systems used to access this site. Further information about security in relation to your personal information can be found in our Privacy Policy.

Third party sites

The Website may contain hyperlinks to sites operated by third parties. CADD NINE STORES does not control these linked sites, and we are therefore not responsible for the content of those sites. Links are provided solely for your own convenience and CADD NINE STORES` decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and services solely at your own risk.

Intellectual Property

(a)    Copyright

All Content contained on this Website is protected by Zimbabwean, Zambian and international copyright laws, unless indicated otherwise on this site.

You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study. If you do, you must: (a) not change the Content from how it appears on this site unless authorized by CADD NINE STORES and then only according the conditions as stipulated by CADD NINE STORES; and (b) include the copyright notice “© CADD9 STORES” on the copy.

You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this Website, except as allowed by this site or as agreed by CADD NINE STORES in writing.

(b)    Trademark Notice

This site contains registered trademarks that are, unless shown otherwise, either owned or licensed by CADD NINE STORES.

You must not use CADD NINE STORES trademarks, except: (a) by saving or printing out a copy of this site as allowed under the copyright notice set out above; (b) as part of a legitimate reference to CADD NINE STORES or a CADD NINE STORES product or (c) with CADD NINE STORES` prior written consent.

The use of any trademarks on this site that are not owned or licensed by CADD NINE is not intended to indicate any association with, or endorsement by, the owner of that trademark.

(c)    Intellectual Property in Designs

CADD NINE STORES takes active steps to protect its rights in its designs and strictly enforces these rights pursuant to the applicable laws.

Making electronic, or other, copies of products displayed on this Website with the intent of reproducing them in whole or in part is strictly prohibited.

Purchases and Payment

Customers must provide CADD NINE STORES with complete and accurate details when making purchases. CADD NINE STORES is not liable if we are given any incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer.

All prices quoted are in United States dollars (USD) and include various other currencies. Costs related to international orders are calculated using an integrated currency converter. CADD NINE STORES is not responsible for varying currency conversion rates charged by customers’ banks.

Customers will receive an invoice confirming the order once CADD NINE STORES receives payment. Some orders may be subject to fraud checks by the CADD NINE STORES, this means you may be required to provide additional identification to verify your transaction.

Order Processing

Orders are processed on business days (Monday, Wednesday and Friday) excluding public holidays.

Customers will be provided with tracking numbers (if available) once orders are shipped out. Alternatively, clients may be directly contacted to be provided progress upon shipments.

See our shipping policies for further details.

In the event where a parcel is not claimed/refused by the receiver, CADD NINES STORES and its courier companies will NOT attempt re-delivery. Consequently, there will be no refunds for parcels that are not claimed or refused.


CADD NINE STORES takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order. 


CADD NINE STORES reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

CADD NINE STORES is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation. Please note that no refunds will be given upon cancelation after the orders have been processed on the respective days mentioned above.

Product Specification is strictly prohibited once the orders have been processed. Doing so will not lead to any product changes. This includes; Color, Size, Product Dimensions and the type of product itself.


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