Returns

Returns

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer store credit only if:

  • The product is believed to be faulty or defective
  • You are not satisfied with the quality,
  • Or, you have simply changed your mind.

Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:

– The item is in original condition with all the tags still attached,
– The item has absolutely no marks or stains (including makeup and spray tan),
– Bodysuits, swimwear  and Earrings are not subject to Return or Refunds.
– The item is returned to us within 48 hours from Collection Date – should you not be able to return the product in the stated time kindly contact customer service in advance: info@cadd9stores.com


–  Electronic products MUST BE RETURNED WITHOUT BEING OPENED OR ATTEMPTED TO BE FIXED ANY OTHER TECHNICAN – FAILURE TO COMPLY WILL INVALIDATE THE 2 MONTH WARRANTY OR GUARANTEE OF THE PRODUCT

  • Beauty and Cosmetics products must be returned unused, unopened and in a resalable condition

FOR ANY OTHER PRODUCTS NOT MENTIONED OR LISTED ABOVE KINDLY CONTACT OUR CUSTOMER SERVICE FOR ANY ASSISTANCE. CADD NINE STORES WORKS WITH VARIOUS SUPPLIERS HENCE WE CANNOT PROVIDE A POLICY FOR ALL PRODUCTS SOLD.

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. 

  • We do not offer refunds for change of mind or wrong size choice, wrong color preference, misuse of product and negligence and any other PERSONAL RELATED issues that are a result of poor customer cooperation and compliance.
  • Should any of the products be rejected for Returns and Refund the item will be sent back with charges payable by the customer. 
  • All items purchased throughout BLACK FRIDAY and CLEARANCE SALES are NOT eligible for returns.

REFUNDS

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However, in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:

  • You notify us within 48 HOURS from delivery date providing a description of the fault in your items along with pictures as proof via email to returns@cadd9stores.com and
  • Your claim of the faults have been reviewed and approved by our staff.

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.

In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement

Please contact our team at returns@cadd9stores.com with your return enquiry for instructions.

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