Frequently Asked Questions


What Shipping Methods Are Available?

CADD NINE STORES offers FREE SHIPPING to all clients in Zambia and Zimbabwe. This allows the client to client to Pick-Up the product at our respective offices.

Do You Ship Internationally?

Currently, CADD NINE STORES only offers services in Zambia and Zimbabwe. However, we look forward to expanding our services in the near future

How Long Will It Take To Get My Package?

Orders take 14 to 21 Business Days, Unless stated otherwise. Please note that these delivery times are only ESTIMATES and subject to change due to unforeseen and uncontrollable events. When shopping for a specific event PLEASE ENSURE TO PURCHASE WITH MORE THAN SUFFICIENT TIME AVAILABLE


What Payment Methods Are Accepted?

CADD NINE STORES offers various payment methods such as PayPal, Airtel Money, MTN Mobile Money and physical payment at our respective offices in Zambia and Zimbabwe

Is Buying On-Line Safe?

Yes, CADD NINE STORES offers high security towards the protection of client data

Order & Retunrs

How do I place an Order?

To place an order simply navigate through our various Departments and Product range. Select the product you wish to purchase and select any necessary specifications (if any) such as Color, Size, Quantity and Click "BUY NOW"

How Can I Cancel Or Change My Order?

To CANCEL or CHANGE an order, Kindly contact customer service within 48 Hours of placing an Order. Please note that we will not be able to Cancel or Change any orders after the 48 Hour time frame.

Do I need an account to place an order?

Although recommended to create an account, You do not need one to purchase products from us

How Do I Track My Order?

All clients will be updated about order status through their Email, Phone or Client Dashboard.

How Can I Return a Product?

To RETURN a product, contact customer care with 48 HOURS of receiving the product. Please note; NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURN. See our Return Policy for more info or contact customer care
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